F.A.Q’s


3d casting (life cast) frequently asked questions

2d casting (outprints) frequently asked questions

Silver hand / foot / fingerprint jewellery frequently asked questions

Hand stamped jewellery frequently asked questions

 


3d casting (life cast) frequently asked questions

Q. Is there an age limit?

A. No, our 3d casts are suitable from birth to any age.


Q. How do you take the impression?

A. We place your little ones hand / foot in a special material called alginate, the alginate sets quickly to a rubbery consistency that leaves virtually no residue.


Q. Is the material you use safe for my baby?

A. We use a material called alginate, an all natural product made from seaweed that is 100% bio-degradable, to take the impression of your little one. This material, by nature, is skin safe and is used by dentists world wide.


Q. Does my baby have to keep still while you take the impression?

A. No, the way that we take the impression allows your little one to move their fingers or toes while the mould is made.


Q. How long does the appointment take?

A. Normally around 1hr, although each cast only takes approximately 2-3 minutes. Most of the time is taken by discussing your requirements and set up / clean up.


Q. I want to see samples before I choose what i want, is this possible?

A. Yes we always have a selection of frames and samples that we take to appointments.


Q. Do you keep the mould after you have made the cast?

A. No, unfortunately the mould has to be destroyed to remove the cast, we do however, offer duplicates of the casts using a secondary silicone mould. If you would like duplicates please make us aware at the time of your appointment.


Q. When will my finished casts be ready for me to collect?

A. This depends on size, style & quantity. Normally 4- 6 weeks, but this can increase if duplicates are required.


Q. Do you offer a home visit for this type of cast?

A. Yes, we offer home visit appointments for 3d casts free of charge within 10 miles of our address in Crewe, 10-20 miles has a £10 charge, please contact us for other distances. All finished casts are to be collected from our address in Crewe, Cheshire.
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2d casting (outprints) frequently asked questions

Q. Is there an age limit?

A. Yes, our 2d casts are suitable from 3 months.


Q. How do you take the impression?

A. We press your little ones hand / foot in a special soft clay type material that leaves no residue. This process only takes a few seconds.


Q. I want to see samples before I choose what i want, is this possible?

A. Yes we always have a selection of samples that we have available at appointments.


Q. When will my finished casts be ready for me to collect?

A. Normally around 3-4 weeks.


Q. Do you offer a home visit for this type of cast?

A. Unfortunately not, we only offer appointments for 2d casts at our address in Crewe. All finished casts are to be collected from our address in Crewe, Cheshire.
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Silver hand / foot / fingerprint jewellery frequently asked questions

Q. Are your pendants and charms made from real silver?

A. Yes, they are made from fine silver which is 99.9% pure silver, this differs slightly from sterling silver. Sterling silver is actually only 92.5% pure silver, the other 7.5% is made up of other metals (mainly copper).


 

Q. Is there a difference between fine silver & sterling silver?

A. Yes, fine silver is slightly softer than sterling, due to it’s purity and is therefore subject to wear and tear but is more resistant to tarnishing.


Q. How do i care for my new jewellery?

A.You should treat your new jewellery with the care  it deserves. Your new piece is a one of a kind, bespoke piece and as such deserves the extra care and attention. A full aftercare guide can be found here.


Q. What age is it suitable for?

A. There are no age limits or restrictions on our hand / foot print jewellery, fingerprint jewellery is suitable from around 6 months, however strong print definition is not usually visible until around 5 – 6 years. The result for younger children varies considerably, you will of course, have a unique mark made by your child.


 

Q. How do you take the prints?

A. If we take the prints for you at our address in Crewe, we use baby safe ink for hand & foot prints or a special baby safe clay like material for fingerprints. If you take the prints, we can provide you with either an ink-less hand / foot print kit or a special skin safe silicone putty for fingerprints.


Q. I already have some ink prints, can they be used?

A. Yes, in most cases we can use any print you may have. Our technician may have to check suitability. You can e-mail your prints to us before ordering if you prefer.


Q. Is there a limit on the length of the name i can have?

A. Yes, you can have up to 7 characters on charms & up to 9 on pendants.


Q. How long does it take?

A. It normally takes around 2 weeks to make your jewellery from receipt of your prints.


Q. I have a question that is not covered above, can you help?

A. Yes of course, simply contact us here with your question and we will answer it as soon as possible.
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Hand stamped jewellery frequently asked questions

Q. Are your pendants and charms made from real silver?

A. Yes, all of our hand stamped range is made from the finest quality 925 sterling silver.


Q. How many letters can i have on my jewellery? 

A. This varies from piece to piece, please check the individual product for details.


Q. how large are the pendants / charms / cuff links?

A. This also varies from piece to piece, please check the individual product for details.


Q. I am buying this as a gift, do they come in a gift box?

A. Yes, all our jewellery comes in a gift box with a special anti-tarnish pad to help protect it.
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